Question 1

How do I get started?

Accepted Answer

To start using our services all you need to do is complete a “Become a customer” enquiry form and a member of our team will be in touch.

Question 2

Can I try Cloud Shipping for free?

Accepted Answer

Yes, It’s FREE to open a CLOUD SHIPPING account and start using our cloud shipping services. You only pay for your shipments.

Question 3

Are we tied into a long contract period?

Accepted Answer

No, there is no long contractual period. You only pay for the shipment you book through Cloud Shipping.

Question 4

Can I use multiple carriers?

Accepted Answer

Absolutely! That’s one of the reasons why Cloud Shipping was created, to give you the ability to compare rates between different carriers and delivery times. You can choose what’s best for your business and budget.

Question 5

Can I get the same rates and service by going directly through the shipping carrier?

Accepted Answer

We partner with the largest carriers in the world and have negotiated special rates for you via our Cloud Shipping service. Harnessing the power of bulk buying we are able to deliver lower courier costs than you would otherwise receive as a low volume business. You also have the added benefit of our Customer Service Support, saving you time and money, whilst improving your shipping experience.

Question 6

Do Cloud Shipping operate carrier deliveries themselves?

Accepted Answer

No – we don’t physically deliver your goods. We provide you with an online cloud shipping service where you can choose from multiple carriers who will physically ship your items for you.

Question 7

I am already using another shipping provider, am I able to use Cloud Shipping alongside my existing service?"

Accepted Answer

Yes. If you already have a shipping provider in place and you don’t want to disrupt that set up but would like to use an alternative system for other kinds of shipments that is absolutely fine.

Question 8

I am already using another shipping provider. Why should I switch to Cloud Shipping?

Accepted Answer

If you are exploring an alternative to your current shipping provider, then there must be something you are unsatisfied with.
The Cloud shipping service offers customers transparency and control. View multiple quotes online, compare prices and book shipments depending on your timescales or budget whilst using leading carrier brands you know and trust. 
Try it out and become a customer. It’s free to set up an account and you have nothing to lose.

Question 9

My shipping requirements can vary each month. Is Cloud Shipping suitable for this?

Accepted Answer

Yes. We have customers who book large shipments once a month and others who book multiple small shipments at different times. Regardless of the volume, the Cloud Shipping online service is designed to provide you with a variety of choices to suit your business needs.

Question 10

I don’t ship huge volumes or large items; can I still use Cloud Shipping Services?

Accepted Answer

Yes absolutely. No matter what your volume, the Cloud Shipping service is designed to provide you with a variety of choices to suit your business needs

Question 11

We have multiple offices across the UK which all ship from their individual location. Is Cloud Shipping suitable for me?

Accepted Answer

Yes. We offer a multi-site platform that extends the core Cloud Shipping service across all offices, adding another layer of user access control and Office Management. With the Cloud Shipping multi-site platform, you can give out granular access to each of your office, who can only see the consignments they have produced on their account with you.

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