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42 Lytton Road, 

New Barnet, London, 

EN5 5BY, UK

info@cloudshipping.co.uk   

03 33 5671417

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FAQ

Your questions answered

Shipping FAQ

Can I try Cloud Shipping for free?


Yes, It’s FREE to open a CLOUD SHIPPING account and start using our cloud shipping services. You only pay for your shipments.




How do I get started?


To start using our services all you need to do is complete a “Become a customer” enquiry form and a member of our team will be in touch.




Are we tied into a long contract period?


No, there is no long contractual period. You only pay for the shipment you book through Cloud Shipping.




Can I use multiple carriers?


Absolutely! That’s one of the reasons why Cloud Shipping was created, to give you the ability to compare rates between different carriers and delivery times. You can choose what’s best for your business and budget.




Can I get the same rates and service by going directly through the shipping carrier?


We partner with the largest carriers in the world and have negotiated special rates for you via our Cloud Shipping service. Harnessing the power of bulk buying we are able to deliver lower courier costs than you would otherwise receive as a low volume business. You also have the added benefit of our Customer Service Support, saving you time and money, whilst improving your shipping experience.




Do Cloud Shipping operate carrier deliveries themselves?


No – we don’t physically deliver your goods. We provide you with an online cloud shipping service where you can choose from multiple carriers who will physically ship your items for you.




I am already using another shipping provider, am I able to use Cloud Shipping alongside my existing service?


Yes. If you already have a shipping provider in place and you don’t want to disrupt that set up but would like to use an alternative system for other kinds of shipments that is absolutely fine.




I am already using another shipping provider. Why should I switch to Cloud Shipping?


If you are exploring an alternative to your current shipping provider, then there must be something you are unsatisfied with.

The Cloud shipping service offers customers transparency and control. View multiple quotes online, compare prices and book shipments depending on your timescales or budget whilst using leading carrier brands you know and trust.

Try it out and become a customer. It’s free to set up an account and you have nothing to lose.




My shipping requirements can vary each month. Is Cloud Shipping suitable for this?


Yes. We have customers who book large shipments once a month and others who book multiple small shipments at different times. Regardless of the volume, the Cloud Shipping online service is designed to provide you with a variety of choices to suit your business needs.




I don’t ship huge volumes or large items; can I still use Cloud Shipping Services?


Yes absolutely. No matter what your volume, the Cloud Shipping service is designed to provide you with a variety of choices to suit your business needs




We have multiple offices across the UK which all ship from their individual location. Is Cloud Shipping suitable for me?


Yes. We offer a multi-site platform that extends the core Cloud Shipping service across all offices, adding another layer of user access control and Office Management. With the Cloud Shipping multi-site platform, you can give out granular access to each of your office, who can only see the consignments they have produced on their account with you.





INTERGRATION & PLUGINS FAQ

What sales channels does Cloud Shipping work with?


Cloud Shipping works with most sales channels, the common ones being Amazon, eBay, Magento, OpenCart, Shopify, WooCommerce, BigCommerce and many more. Also, because advice clients for Free on optimal solution assessment based on your business type, can I refer you to our strategic partners if Cloud Shipping does not have a solution for you.




Can I have multiple sales channels integration with Cloud Shipping?


Yes, you can have as many sales channel integrations as you wish. For example, if you have more than one eBay account, this is no problem, you can combine all your accounts under one Cloud shipping account by funnelling your orders through an order management system like Orderwise or Linnworks. The same goes for multiple Magento, Shopify, OpenCart etc. stores, no problem!




I don’t sell online, but send a lot of parcels. Is Cloud Shipping suitable for me?


Yes. Cloud Shipping can link into your Order Management System, allowing you to import your orders and generate shipping labels with multiple carriers - so you only have to do an integration once, to access all the carriers we support. Cloud Shipping will then return the tracking numbers back into your order system so you can forward these on to your customers.




Are you integrated with Royal Mail?


It is currently Royal Mail’s policy not to embark on new integrations with third party integrators or resellors such as Cloud Shipping. We monitor this situation and hope to have them on board our platform in the future.




What shipping couriers does Cloud Integrate integrate with?


We work with all the major couriers. Our Cloud Shipping services can seamlessly book in your consignments with Royal Mail, DHL, DPD, Fedex, TNT, UPS, HERMES, CITY SPRINT and much more.

We add new couriers and aggregators all the time and unlike other shipping services, we don't charge for each label generated. It's all part of the service.




What is the full list of benefits for website owners of the Cloud Shipping plugins services?


Please find a list of benefits below:

  • Offer accurate international shipping prices that include all hidden charges
  • Reduce the man hours needed for booking shipments – our plug-ins automatically book web orders using customers’ checkout details
  • Save time sending tracking details to customers as tracking numbers are automatically displayed at checkout
  • Reduce courier costs using Cloud Shipping pricing system
  • Store and track all shipments in one place
  • Add Enhanced Cover to all web bookings
  • Offer free shipping to customers using Cloud Shipping cheapest service
  • Choose if you want to display estimated shipping time to customers
  • Choose to display all courier services or just one
  • Discount shipping costs dependant upon cart value
  • Remove unwanted shipping destinations
  • Add back-up shipping prices
  • Add product weight and dimensions
  • Identify type e.g. single box or shared box
  • Add up to five box dimensions, allowing Cloud Shipping to calculate the dimensions of the whole cart
  • Add packaging space as a percentage for every product using the packaging buffer tool
  • Export and import settings for backups or plug-in updates




Is my data safe?


We created Cloud Shipping services with security in mind; every subscription includes an SSL certificate at no cost that uses industry standard 256-bit encryption technology. This is the same level of encryption used by banks to keep your information secure. In addition to this, our servers are managed and monitored by one of the UK's leading hosting providers and we make sure we keep all your data inside the UK.




Is our customer data safe?


In addition to our system security, we never share customer data with any third party beyond the carriers or systems you have chosen to integrate with.

As with all system security, your account is only as secure as you make it. We recommend applying good security practice to keeping your Cloud Shipping account secure. Keep passwords safe, use a different password for each system, use a combination of letters, numbers, upper case, lower case and symbols in your password, change it frequently and never give it out to anyone else. If you suspect any malicious activity, change your password and inform us if you think someone is phishing for your data.




Do you offer carrier integrations outside the UK?


No. At present all our integrations support deliveries that originate in the UK.





BILLING & SUPPORT

How do I pay for my shipments?


Payments for your shipments are made to via Cloud Shipping or one of our select partners, not the carriers. When your account is set up, you will be able to choose from the following payment methods: Top up , BACS, Direct Debit

Please Note: Payment terms offered are dependent on the credit ratings of the company.




What happens if I need help or assistance with my shipment, is there anyone I can speak to?


We have a team of helpful Customer Support Centre staff. Should you need to speak to anyone about your shipment, contact us on: 0333 5671417 or email: info@cloudshipping.co.uk




What happens if I have a problem with my shipment?


Contact us on: 0333 5671417 or email: info@cloudshipping.co.uk




What happens if my shipment is lost or damaged?


Contact us on: 0333 5671417 or email: info@cloudshipping.co.uk




What if there is a billing query on my account?


If you have a billing query contact us on: 0333 5671417 or email: info@cloudshipping.co.uk